Effective Date: September 1, 2025
We want you to love your purchase from Cilla-shop1010. If you are not satisfied, please read our refund and return terms below.

1. Return Eligibility
To be eligible for a return:
The item must be unused and in its original condition;
Returns must be requested within 7 days after delivery;
The customer must provide proof of purchase (order number or receipt).

2. Non-Returnable Items
The following items cannot be returned:
Customized or personalized items
Clearance or final-sale items

3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.

4. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

5. Exchanges
We accept exchanges before shipment.
If the item has already been shipped, you will need to return it and then place a new order.

6. Contact Us for Returns
📧 Email: finishstrongq@gmail.com
Please include your order number and reason for return.